Frequently Asked Questions

Are all of your items authentic? 

Yes, here at Street Vault, all items are vetted thoroughly before listing on our website, and we proudly offer an authenticity guarantee on all products. Authentic, or your money back.

Shop with confidence and check out our reviews on our various selling platforms and TrustPilot.

Are all of your items brand new?

At Street Vault, we predominantly offer pre-loved designer clothing. Please review our item descriptions with care, and look for the "Condition" section of the listing. We rank our products condition on a scale between 1 and 10. Any brand new items will be stated as such in the listing.

For further details, please visit here.

Do you offer discount codes?

Of course! For example, if you're a first time customer, use the code "Welcome10" for 10% off your first order. 

How much is shipping?

All items purchased from us automatically qualify for free UK shipping!

For more information on delivery, visit here.

Do you accept returns?

Please visit Refund Policy

How can I contact you?

If you have any questions regarding a product or the service we provide, please click here.